Always use our secure Repayment on Website Link for loan payments. Do not make direct bank payments to fake UPI links or unauthorised payment links. DhanBoost is not responsible for payments made to other accounts.
Always use our secure Repayment on Website Link for loan payments. Do not make direct bank payments to fake UPI links or unauthorised payment links. DhanBoost is not responsible for payments made to other accounts.
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Grievance Redressal
Not happy with something? Here's exactly how to raise it — and how we'll resolve it.
How to raise a complaint
We aim to resolve every concern quickly and fairly. Please reach out through any of the channels below.
Level 1 — Customer Support
Email support@dhanboost.com or call +91 85100 28510 (Mon–Sat, 9:30 AM – 6:30 PM). Typical response within 1 business day.
Level 2 — Grievance Officer
If unresolved within 7 days, write to our Grievance Redressal Officer Lalit Kumar at grievance@dhanboost.com or call +91 85100 28510.
Level 3 — Partner NBFC & RBI
You may escalate to the partner NBFC's Nodal Officer (details in your KFS) and, if needed, to the RBI under the Reserve Bank – Integrated Ombudsman Scheme.
Grievance Officer
- Name: Lalit Kumar — Grievance Redressal Officer, NAVIX Finance Private Limited
- Email: grievance@dhanboost.com
- Phone: +91 85100 28510
- Address: Plot No 268, 1st Floor, Sector 33, Subhash Chowk, Islampur, Gurgaon, Haryana – 122001
Our service commitment
- Acknowledge every complaint within 48 hours.
- Resolve most issues within 7 working days.
- Keep you informed at every step.